FAQ's
What makes Tuube different from a regular cooler bag?
Tuube is designed specifically for golf. It attaches directly to your golf bag, so you’re not carrying an extra cooler or digging through side pockets every hole. Plus, every Tuube cooler bag features a 100% leakproof body and zipper to keep your gear dry.
Do you offer free shipping?
Yes. Free shipping is available in the following countries when you meet the minimum spend:
- Australia & NZ: orders over $99
- UK: all orders
- Europe: all orders
- Canada: orders over $99CAD
- United States: orders over $99USD
How fast do you dispatch orders?
All orders are dispatched within 1 business day.
How do I contact support?
Support is available 24/7 via our contact page or by emailing info@tuubeglobal.com.
Do you have wholesale options?
Yes. Wholesale orders can be arranged by contacting sales@tuubeglobal.com. We also offer customised products and low MOQs for bulk orders.
Do you have an affiliate program or collaborations?
Yes. We offer affiliate discount codes and collaborate with creators. For enquiries, contact info@tuubeglobal.com.
Are Tuube coolers 100% leakproof?
Yes. All Tuube cooler bags use a 100% leakproof zipper, and the PVC tarpaulin exterior construction is also 100% leakproof.
What are the return conditions?
Returns are accepted within 30 days of delivery. We offer full refunds for change-of-mind returns, provided items are returned in original condition.
How do I request a return?
To request a return, email info@tuubeglobal.com and our team will help you initiate the return.
Do I need to pay for return shipping?
For change-of-mind returns, return shipping costs are the customer’s responsibility.
Can I exchange an item?
Yes. Exchanges are available within 30 days of purchase. To initiate an exchange, email info@tuubeglobal.com.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Shop Pay, PayPal, Afterpay, and other supported payment methods shown at checkout.
I didn’t receive an order confirmation. What should I do?
Order confirmations are sent to the email address provided at checkout and include tracking details once available. If you haven’t received yours, please email info@tuubeglobal.com and we’ll resend it.
Do you ship worldwide?
Yes. We offer fast worldwide shipping. Shipping rates are calculated at checkout.
What materials do you use?
We use premium materials across every cooler bag, including a 100% leakproof zipper, 8mm NBR foam insulation, and a durable PVC tarpaulin exterior.
